I am a tech-savvy Customer Service, Front Desk, and E-commerce Specialist
Hi, I’m Jennifer! I am a reliable and empathetic Customer Service, Front Desk, and E-commerce Specialist based in Lagos, Nigeria.
My journey started in a busy, fast-paced retail shop owned by my mum, where I served as the Store Operations Manager. For 3 years, I managed our entire customer base, handled supplier relations, and kept daily operations moving smoothly.
To eliminate workflow errors, I introduced digital tools to automate our scheduling and streamline daily operations. I managed our front-desk administration by scheduling customer appointments and coordinating delivery timelines on Trello and Google calendar. At the same time, I handled high-volume customer inquiries, order processing, and coordinating logistics on WhatsApp, Phone and In-person. From managing daily invoicing, customer interactions, daily sales data, monthly shop expenses and inventory levels on Google Sheets and Excel to onboarding new staff members, I ensured every customer interaction was seamless.
I am also proficient in Google Workspace, MS Office Suit, HubSpot, QuickBooks, Slack, Canva and am ready to learn any tool that will help your business succeed. Whether you need a patient support agent, an organized front desk professional, or a meticulous e-commerce assistant to handle your customer orders, I am ready to step in and help your team succeed!
Work Terms
Availability: 40 hours / weekly, any shift and any time zone.
Payment Terms: Bank transfer, weekly or monthly.
Communication Channels: Google Meet, MS Teams, Phone, WhatsApp or any channel of your choice.
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