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Administrative & Secretarial

Customer Service Representative

?Effectively manage large amounts of incoming calls
?Greet customers warmly and ascertain problem or reason for calling
?Opens customer’s account by recording account information
?Identify and assess customer’s needs to achieve satisfaction
?Provide accurate, valid and complete data by using the right methods/tools
?Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
?Take the extra mile to engage customers

Skills & Expertise

Customer ServiceData ManagementPhone Support

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