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Sales & Marketing Call Centers / Telemarketing

Customer Service

$20/hr Starting at $120


  • Client Relationship Management: I can manage all client communication, responding to their requests via correspondances, chat, or phone. My priority is to resolve their concerns quickly, professionally, and with a personal touch. I'll make sure every client interaction leaves them feeling heard and valued.
  • Basic Technical Support: I'm able to provide first-level support for common product or service inquiries. I can troubleshoot basic issues and guide clients through simple solutions. For more complex technical problems, I'll efficiently escalate the issue to the correct team, providing them with all the necessary details to ensure a seamless handoff and a fast resolution for the client.
  • Reporting: I will create detailed reports to give you valuable insights into your customer service operations. These reports will include key metrics on customer satisfaction, recurring requests, and average resolution times. By analyzing this data, we can identify trends and areas for improvement, helping you refine your services and boost overall client satisfaction.

About

$20/hr Ongoing

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  • Client Relationship Management: I can manage all client communication, responding to their requests via correspondances, chat, or phone. My priority is to resolve their concerns quickly, professionally, and with a personal touch. I'll make sure every client interaction leaves them feeling heard and valued.
  • Basic Technical Support: I'm able to provide first-level support for common product or service inquiries. I can troubleshoot basic issues and guide clients through simple solutions. For more complex technical problems, I'll efficiently escalate the issue to the correct team, providing them with all the necessary details to ensure a seamless handoff and a fast resolution for the client.
  • Reporting: I will create detailed reports to give you valuable insights into your customer service operations. These reports will include key metrics on customer satisfaction, recurring requests, and average resolution times. By analyzing this data, we can identify trends and areas for improvement, helping you refine your services and boost overall client satisfaction.

Skills & Expertise

Call CenterCall Center ManagementCall LoggingCall MonitoringChat SupportClient DevelopmentCold CallingCommunication SkillsCustomer SatisfactionCustomer ServiceManagementReportsTechnical SupportTelemarketingTelephone SupportTelesalesVisual Basic

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