Customer support professional with direct experience in high-volume, fast-paced call center environments across both healthcare and technology industries. Demonstrated ability to resolve complex inquiries accurately and efficiently, communicate technical and benefits-related information to diverse audiences, and maintain professionalism under pressure. Skilled at de-escalating difficult interactions, following structured processes, and delivering consistent service quality at scale. Additional background in SaaS client communication and written issue resolution from five years at Brightly Software. Fully remote, self-directed, and immediately available.