If you'd like your customers to love you, they'd have to love me first, and they will. Many times, the first person they come in contact with that represents your business is the Virtual Assistant or Customer Care/Service Specialist. Therefore, it is imperative your rep adheres to the highest standards possible across the board. Being a trained experienced copywriter as well, who has a way with words and impeccable grammar, I'm able to communicate in a manner that is eloquent, empathetic, and highly professional, not to mention polite and respectful. Anyone providing a service and any kind of support, should have a high level of emotional intelligence to be able to truly put themselves in the customer's shoes, and I tick that (shoe) box :)