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Programming & Development technical support / help desk (hardware / software)

IT Support, Microsoft 365, Intune, Azure

$15/hr Starting at $25

I am an IT Professional with over 12 years of experience in supporting, designing, and managing IT environments of various complexities. Highly proficient in Microsoft 365, Azure, Intune, Entra ID, Windows Server, and Active Directory. I specialize in cloud migration, hybrid infrastructure, endpoint management, server management and on-premise services such as AD, Group Policy, and network administration. 

My experience spans IT support, system and network administration, cloud migration and IT project delivery across pharma, finance, and manufacturing industries. 

I help businesses streamline IT operations, manage infrastructure migrations, and implement digital transformation projects that boost efficiency, security, and end-user productivity. 

My expertise is centred on the Microsoft ecosystem, with a deep focus on administration and security. I am dedicated to providing top-tier service and helping your business thrive by optimizing your IT environment. 


My Core Services 

  • Microsoft 365 Administration – Exchange Online, Teams, SharePoint, OneDrive, licensing, and security compliance. 
  • Endpoint & Device Management (Intune/Autopilot/Entra ID) – Device setup, lifecycle management, conditional access, MFA and remote troubleshooting. 
  • Windows Server & Active Directory – Installation, upgrades, Group Policy, DNS/DHCP, hybrid AD integrations. 
  • Azure Administration – Entra ID, user management, hybrid infrastructure, and cloud resource optimization. 
  • IT Support & Troubleshooting – Level 2/3 support for hardware, software, and network issues. 
  • Cloud Migration Projects – Migrated 500+ staff to Microsoft 365 & Intune with secure and seamless transitions. 
  • Security & Compliance – MFA, conditional access, DLP, threat protection, and disaster recovery planning.


🎓 Certifications & Credentials 

  • Microsoft 365 Certified: Administrator Expert (MS-102) 
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) 
  • Microsoft Azure Administrator Associate (AZ-104)
  • Administering Windows Server Hybrid Core Infrastructure (AZ-800) 
  • CompTIA Security+, CySA+, PenTest+, Cisco CCNA 
  • ITIL Foundation & PMP Certified


Why Clients Hire Me 

  • Proven success – Delivered IT transformations for enterprises with 5000+ users. 
  • Certified professional – Backed by Microsoft, Cisco, and CompTIA certifications. 
  • Client-focused – I adapt to business needs and explain technical solutions in plain language. 
  • Reliable, detail-oriented & Fast – Known for proactive problem-solving and long-term solutions, delivered promptly to ensure that your IT services promptly meet your business needs. 


Whether you need day-to-day IT support, cloud migration, or system administration, I ensure your IT environment is secure, compliant, and built for growth.

About

$15/hr Ongoing

Download Resume

I am an IT Professional with over 12 years of experience in supporting, designing, and managing IT environments of various complexities. Highly proficient in Microsoft 365, Azure, Intune, Entra ID, Windows Server, and Active Directory. I specialize in cloud migration, hybrid infrastructure, endpoint management, server management and on-premise services such as AD, Group Policy, and network administration. 

My experience spans IT support, system and network administration, cloud migration and IT project delivery across pharma, finance, and manufacturing industries. 

I help businesses streamline IT operations, manage infrastructure migrations, and implement digital transformation projects that boost efficiency, security, and end-user productivity. 

My expertise is centred on the Microsoft ecosystem, with a deep focus on administration and security. I am dedicated to providing top-tier service and helping your business thrive by optimizing your IT environment. 


My Core Services 

  • Microsoft 365 Administration – Exchange Online, Teams, SharePoint, OneDrive, licensing, and security compliance. 
  • Endpoint & Device Management (Intune/Autopilot/Entra ID) – Device setup, lifecycle management, conditional access, MFA and remote troubleshooting. 
  • Windows Server & Active Directory – Installation, upgrades, Group Policy, DNS/DHCP, hybrid AD integrations. 
  • Azure Administration – Entra ID, user management, hybrid infrastructure, and cloud resource optimization. 
  • IT Support & Troubleshooting – Level 2/3 support for hardware, software, and network issues. 
  • Cloud Migration Projects – Migrated 500+ staff to Microsoft 365 & Intune with secure and seamless transitions. 
  • Security & Compliance – MFA, conditional access, DLP, threat protection, and disaster recovery planning.


🎓 Certifications & Credentials 

  • Microsoft 365 Certified: Administrator Expert (MS-102) 
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) 
  • Microsoft Azure Administrator Associate (AZ-104)
  • Administering Windows Server Hybrid Core Infrastructure (AZ-800) 
  • CompTIA Security+, CySA+, PenTest+, Cisco CCNA 
  • ITIL Foundation & PMP Certified


Why Clients Hire Me 

  • Proven success – Delivered IT transformations for enterprises with 5000+ users. 
  • Certified professional – Backed by Microsoft, Cisco, and CompTIA certifications. 
  • Client-focused – I adapt to business needs and explain technical solutions in plain language. 
  • Reliable, detail-oriented & Fast – Known for proactive problem-solving and long-term solutions, delivered promptly to ensure that your IT services promptly meet your business needs. 


Whether you need day-to-day IT support, cloud migration, or system administration, I ensure your IT environment is secure, compliant, and built for growth.

Skills & Expertise

Computer RepairComputer TechnicianDesktop SupportEmail SupportHelp DeskIT Service ManagementMicrosoftNetworkingProject ManagementServer AdministrationTechnical SupportTroubleshootingWeb Support

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