Customer service, administrative, and account management professional with over 15+ years of experience in diverse and goal focused organizations. Adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Experienced in facilitating change in a workforce to support re-engineering initiatives and meet organizational operating, financial and quality objectives. Committed to quality performance with an ability to learn new procedures quickly. Strong rapport with personnel, customers, and associates emphasizing knowledge, professionalism, and integrity.