I have been working in the customer and technical support field since 2014. I have worked for Moneygram, Honda and Cisco Logistics. My everyday tasks were connected with: -Providing customer support for the projects in Italian following the established company’s procedures. -Troubleshooting customer issues over the phone/e-mail -Handling issues in the best interest of both customer and company -Follow up cases until the issue is risolved -Update applicable Program Database(s) accurately -Identify and escalate data or program specific issues to appropriate level of management -Utilize clients third parties to provide the entitled service -Creating Orders and tracking them -Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business. -Coordinates with customers, Quality Assurance, buyers, planners, and vendors on disposition