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Program Analyst/Account Management

$10/hr Starting at $50

Managing the international and domestic enterprise and business-class printer account management. Managing international and domestic accounts including relationship building, weekly logistics reporting, invoicing, and problem resolution. Developed and instituted streamlined reporting, inventory control, and vendor invoice processing methodologies that aided financial analysis . One of first 5 employees selected and trained for Integrated Management System (IMS) Internal Auditor Program involving ISO 9001, ISO 14001, and OHSAS 18001 management systems; (STS Certified Internal Auditor, 2015). Certified to administer Root Cause Analysis and Corrective Action training up to, and including, senior manager levels; Designated as failure analysis release approval authority for TBU (Tape backup Units) and enterprise storage commodities. “Lean Team” (Lean Six Sigma Team) member responsible for managing and documenting Gemba walks, and corrective actions for organizational improvement program; (Completed Certified Lean Six Sigma Green Belt program, 2015). Member of the software testing team for validating shop floor control system code changes

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$10/hr Ongoing

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Managing the international and domestic enterprise and business-class printer account management. Managing international and domestic accounts including relationship building, weekly logistics reporting, invoicing, and problem resolution. Developed and instituted streamlined reporting, inventory control, and vendor invoice processing methodologies that aided financial analysis . One of first 5 employees selected and trained for Integrated Management System (IMS) Internal Auditor Program involving ISO 9001, ISO 14001, and OHSAS 18001 management systems; (STS Certified Internal Auditor, 2015). Certified to administer Root Cause Analysis and Corrective Action training up to, and including, senior manager levels; Designated as failure analysis release approval authority for TBU (Tape backup Units) and enterprise storage commodities. “Lean Team” (Lean Six Sigma Team) member responsible for managing and documenting Gemba walks, and corrective actions for organizational improvement program; (Completed Certified Lean Six Sigma Green Belt program, 2015). Member of the software testing team for validating shop floor control system code changes

Skills & Expertise

Account ManagementAdmin SupportAnalyticsCustomer ServiceData ManagementEmail ServicesInternationalInvoicingLean Six SigmaLogistics ConsultingOffice ManagementProgram ManagementProject ManagementRelationship ManagementRoot Cause AnalysisTeam ManagementTraining

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