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Scrum Master |QA Tester|Customer

$35/hr Starting at $35

I’m a Certified Scrum Master and multilingual professional with over 12 years of experience in Agile environments, software testing, customer support, and digital project coordination.

I’ve worked with cross-functional teams across Europe, leading sprints, managing product backlogs, removing blockers, and supporting delivery teams with empathy and clarity.

My background includes roles as:

  • Scrum Master (Scrum rituals, team facilitation, Jira, Confluence)

  • Product Owner (user stories, backlog prioritization, business value focus)

  • Agile Tester (Selenium IDE, UAT definition, quality monitoring)

  • Customer Care & CX specialist (VIP clients, multilingual support – IT/EN/DE/SP)

💬 I’m fluent in English, German, Spanish, and Italian, and I combine technical experience with active listening and clear communication.

Whether you need help facilitating your next sprint, coordinating tasks in Jira or Trello, testing a new feature or improving team flow — I’m here to support you with skill, dedication, and heart.

Let’s build something meaningful, together.

About

$35/hr Ongoing

Download Resume

I’m a Certified Scrum Master and multilingual professional with over 12 years of experience in Agile environments, software testing, customer support, and digital project coordination.

I’ve worked with cross-functional teams across Europe, leading sprints, managing product backlogs, removing blockers, and supporting delivery teams with empathy and clarity.

My background includes roles as:

  • Scrum Master (Scrum rituals, team facilitation, Jira, Confluence)

  • Product Owner (user stories, backlog prioritization, business value focus)

  • Agile Tester (Selenium IDE, UAT definition, quality monitoring)

  • Customer Care & CX specialist (VIP clients, multilingual support – IT/EN/DE/SP)

💬 I’m fluent in English, German, Spanish, and Italian, and I combine technical experience with active listening and clear communication.

Whether you need help facilitating your next sprint, coordinating tasks in Jira or Trello, testing a new feature or improving team flow — I’m here to support you with skill, dedication, and heart.

Let’s build something meaningful, together.

Skills & Expertise

Client ContactClient OrientationCRMCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service ManagementManagementRelationship ManagementSalesforceScrumSoftware TestingTeam ManagementUsability TestingZendeskZoho

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