Running an online store means handling constant customer inquiries, order issues, and support requests. Slow responses or disorganized support frustrate customers, reduce trust, and hurt sales.
I provide professional e-commerce customer support that ensures your customers get fast, accurate, and friendly assistance. With 5 years of experience, I handle 30+ customer inquiries daily and resolve over 80% of issues on first contact, keeping your store running smoothly while your customers stay satisfied and loyal.
What I Offer:
✔ Live chat support
✔ Order fulfillment, and WISMO inquiries
✔ Returns, refunds, and exchanges
✔ Complaint resolution and product support
✔ Helpdesk ticket tagging and workflow organization
Tools & Platforms:
- Shopify | Gorgias | Zendesk | Freshdesk | Google Workspace | Slack | Zoom
I combine speed, empathy, and attention to detail to deliver reliable, professional customer service that protects your brand reputation, improves retention, and lets you focus on growing your business.