E-Commerce Customer Support Specialist | Shopify | Chat Support | Zendesk & Gorgias
Are customer inquiries, order issues, and live chat messages piling up in your store? Slow responses, missed messages, and disorganized workflows can frustrate customers, hurt retention, and cost repeat business.
I’m Janet, a certified Ecommerce Customer Support Specialist with 4+ years of experience helping Shopify and other ecommerce stores streamline support and boost customer satisfaction. I handle 30+ inquiries daily, resolve 80%+ of issues on first contact, and create organized workflows that keep your support system running smoothly, so you can focus on growing your business without worrying about customer service.
How I Help Ecommerce Stores
✅ Customer Service & Support – Provide professional, empathetic responses across Shopify, Gorgias, Zendesk, and Freshdesk, ensuring customers feel valued and increasing trust and loyalty.
✅ Live Chat Management – Respond promptly to chats, reduce abandoned carts, increase conversions, and improve satisfaction.
✅ Order Management & Fulfillment – Keep customers informed with accurate order updates and delivery notifications, minimizing complaints and delays.
✅ Refunds, Returns & Exchanges – Handle returns and refunds efficiently and professionally, maintaining trust and protecting your brand reputation.
✅ Complaint Resolution & Product Support – Resolve complaints thoughtfully and provide accurate product knowledge, turning challenges into positive experiences.
✅ Helpdesk & Workflow Optimization – Build macros, tag tickets, and streamline workflows for consistent, error-free, and efficient support.
✅ Shopify Product Uploads & Listing Management – Upload products with optimized titles, descriptions, images, and variants, organize categories, and maintain a clean, professional catalog.
Tools & Platforms
Shopify | Gorgias | Zendesk | Freshdesk | Gmail | Google Drive | Google Sheets | Microsoft Office | Slack | Zoom | WhatsApp | DeepL
I combine efficiency, attention to detail, and empathy to deliver fast, reliable, and professional support. My goal is not just to respond to customers, but to protect your brand reputation, improve retention, and create loyal clients.
I work full-time from a quiet home office with a stable internet connection, and my average first response time is under 24 hours.
If your ecommerce store needs organized support systems, faster responses, and consistently satisfied customers, send an invite today. Let’s make your customer service smooth, efficient, and stress-free.
Work Terms
✅ Availability: Full-time, 40 hours/week, with flexible hours to align with your time zone.
✅ Communication: Available via Guru messages, Slack, Zoom, or WhatsApp, whichever is most convenient for you.
✅ Confidentiality: All customer data, order information, and business processes are handled with the strictest confidentiality.