I provide experienced technical support for businesses that need reliable assistance troubleshooting hardware, software, payment systems, connectivity, and end-user issues.
I bring 10+ years of professional experience supporting payment-card technology and end users, including Tier II technical support at Worldpay and client support experience with First Data.
My experience includes:
• Payment terminal troubleshooting
• Hardware and software troubleshooting
• POS/payment technology support
• Connectivity troubleshooting
• LAN environment support
• Printer and electronic card-reader troubleshooting
• User setup and access privileges
• Password resets
• Mobile application support
• Email, chat, voicemail, and telephone support
• Billing, settlement, and deposit inquiries
• Customer-facing technical support
I approach technical problems from both the technology and customer perspective. My goal is to identify the problem, communicate clearly with the user, and help restore normal operation as efficiently as possible.
I'm particularly well suited for payment technology, merchant support, customer technical support, help desk, and Tier II troubleshooting projects.