user research & customer insights

Other

$20/hr Starting at $40

• UX research & customer insights professional with 7+ years of experience in Fintech.

• Combines social science & business ( MBA) backgrounds to explore user motivations & drive product decisions through mixed-methods research & agile operations.

• Brings empathy, analytical rigor & business acumen to solve user challenges.

About

$20/hr Ongoing

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• UX research & customer insights professional with 7+ years of experience in Fintech.

• Combines social science & business ( MBA) backgrounds to explore user motivations & drive product decisions through mixed-methods research & agile operations.

• Brings empathy, analytical rigor & business acumen to solve user challenges.

Skills & Expertise

Agile MethodologiesCompetitive AnalysisCross-functional TeamworkCustomer InsightsData AnalysisDesign ThinkingEthnographic StudiesInterviewingJourney MappingMarket ResearchProject ManagementResearch OpsSocial ScienceStakeholder EngagementSurvey DesignUsability TestingUser Experience DesignUser PersonaUser ResearchUx MetricsWorkshop Facilitation

Related Work Collections

Fintech&E-commerce User Research Portfolio

Danyang Zhang