Elevate Your Customer Experience with Expert Support.
I deliver comprehensive virtual assistant and customer service solutions that streamline operations and create exceptional customer experiences. Specializing in multi-channel communication management and administrative excellence, I help businesses maintain professional, responsive customer interactions while optimizing workflow efficiency.
Services I Offer:
Customer Service & Support Multi-channel support via mail, live chat, phone, and social media. Expert ticket management using Zendesk, Freshdesk, Intercom, and Help Scout. Professional complaint resolution, customer feedback collection, and knowledge base development for self-service resources.
Administrative & Virtual Assistance mail and calendar management, appointment scheduling, data entry, and CRM administration (Salesforce, HubSpot, Zoho). Document preparation, research tasks, meeting coordination, and comprehensive inbox organization.
E-commerce Support Order processing, returns and refunds management, product inquiries, inventory monitoring, and platform management for Shopify, WooCommerce, and Amazon Seller Central.
Technical Proficiency
Communication: Slack, Microsoft Teams, Zoom, Google Meet.
Project Management: Asana, Trello, Monday.com, ClickUp.
Documentation: Google Workspace, Microsoft Office, Notion.
Customer Service Tools: Zendesk, Freshdesk, Gorgias, LiveChat.
Social Media: Hootsuite, Buffer, Meta Business Suite.
Key Differentiators
Proactive Problem-Solving
Fast Response Times
Data-Driven Optimization
Seamless Integration/Quick adaptation to your tools, processes, and brand voice ensures I become a natural extension of your team from day one.
Results-Focused Approach/247 Availability
Let's discuss how I can streamline your operations and enhance your customer experience with professional, results-driven support.