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Administrative & Secretarial

Virtual Assistant

$15/hr Starting at $25

Professional Experience: Advance Contact Solutions, Makati, (2008 – 2009) Account: US Airways • Receiving calls for airline booking and reservations • Opening the calls with good greetings and offer assistance • Probing the customers about their the destination and time of travel • Giving customer all the necessary information about their request • Maintaining the work sheets and reporting it to the supervisors at the end of each day Teletech, Bacoor Cavite, ( 2009 – 2011 ) Accenture ( AT&T ) – Technical Support Representative ( 2009 – 2010 ) • Receiving calls for internet connectivity issues and other AT&T products and services • Opening the calls with good greetings and offer assistance • Probing the customers about their internet connectivity issues or other inquiries • Helping customer troubleshoot connectivity problems and making sure issues are resolve at the end of the call • Maintaining the work sheets and reporting it to the supervisors at the end of each day Telstra - ( 2010 – 2011 ) • Doing back of the office work sheets (making sure customer’s request from the front office or retailers will be a successful transaction) • Taking follow ups with frequent callings for customers with pending requests • Maintaining the work sheets and reporting it to the supervisors at the end of each day [24]7 Customer Philippines Inc. – (February 2013 – November 2013) Technical Support Representative ? monitoring and maintaining telephone systems and networks; ? talking staff or clients through a series of actions over the telephone to help set up systems or resolve issues ? troubleshooting telephone problems and diagnosing and solving faults; ? providing support, including procedural documentation and relevant reports; ? rapidly establishing a good working relationship with customers and other professionals Virtual Assistant at Bridgepoint Capital (2015-2018) ? email management/filtering ? file management ( organizing files using PDF acrobat pro ) ? database building ( updating client application on CRM ) ? financial analyst Phoebe and Zian Laundry Service – (2016–present) Owner • Owner and operator of a busy laundromat • Responsible for all components of the business including inventory, maintenance, accounting and customer service • making necessary budget cost while maintaining honest and affordable services to customers

About

$15/hr Ongoing

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Professional Experience: Advance Contact Solutions, Makati, (2008 – 2009) Account: US Airways • Receiving calls for airline booking and reservations • Opening the calls with good greetings and offer assistance • Probing the customers about their the destination and time of travel • Giving customer all the necessary information about their request • Maintaining the work sheets and reporting it to the supervisors at the end of each day Teletech, Bacoor Cavite, ( 2009 – 2011 ) Accenture ( AT&T ) – Technical Support Representative ( 2009 – 2010 ) • Receiving calls for internet connectivity issues and other AT&T products and services • Opening the calls with good greetings and offer assistance • Probing the customers about their internet connectivity issues or other inquiries • Helping customer troubleshoot connectivity problems and making sure issues are resolve at the end of the call • Maintaining the work sheets and reporting it to the supervisors at the end of each day Telstra - ( 2010 – 2011 ) • Doing back of the office work sheets (making sure customer’s request from the front office or retailers will be a successful transaction) • Taking follow ups with frequent callings for customers with pending requests • Maintaining the work sheets and reporting it to the supervisors at the end of each day [24]7 Customer Philippines Inc. – (February 2013 – November 2013) Technical Support Representative ? monitoring and maintaining telephone systems and networks; ? talking staff or clients through a series of actions over the telephone to help set up systems or resolve issues ? troubleshooting telephone problems and diagnosing and solving faults; ? providing support, including procedural documentation and relevant reports; ? rapidly establishing a good working relationship with customers and other professionals Virtual Assistant at Bridgepoint Capital (2015-2018) ? email management/filtering ? file management ( organizing files using PDF acrobat pro ) ? database building ( updating client application on CRM ) ? financial analyst Phoebe and Zian Laundry Service – (2016–present) Owner • Owner and operator of a busy laundromat • Responsible for all components of the business including inventory, maintenance, accounting and customer service • making necessary budget cost while maintaining honest and affordable services to customers

Skills & Expertise

AccountingAdministrative AssistantAdobe AcrobatComponent DevelopmentCRMCustomer ServiceDatabase DevelopmentEmail ServicesFinancial AnalysisHelp DeskManagementMonitoringOffice AssistantPhone SupportRelationship ManagementReport WritingSystems EngineeringTroubleshootingVirtual Assistants

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