My role as a virtual assistant are as follows:
1. Administrative Support
Managing emails: Organising inboxes, responding to inquiries, and filtering important messages.
Scheduling: Setting up appointments, meetings, and reminders for clients.
Document management: Creating, editing, and organizing digital files, spreadsheets, and reports.
Data entry: Updating records, databases, and customer information.
Preparing invoices and tracking expenses.
2. Customer Service & Communication
Handling customer inquiries via email, chat, or phone.
Assisting with order processing, refunds, and troubleshooting issues.
Managing online reviews and customer feedback.
Providing support for clients social media or community groups.
3. Project Management Support
Assisting with planning and organizing projects.
Tracking deadlines and milestones using project management tools (e.g., Trello, Asana, ClickUp).
Coordinating with team members and ensuring smooth communication.
Updating task lists and monitoring progress.
4. Social Media & Content Assistance (if applicable)
Scheduling social media posts and engaging with audiences.
Creating basic graphics or content using tools like Canva.
Researching industry trends and competitors.
5. Personal Assistance (if needed)
Booking travel arrangements.
Managing personal calendars for executives.
Handling online shopping or order placements.
Skills & Tools I use
Communication Tools: Zoom, Slack, Microsoft Teams.
Productivity Apps: Google Workspace, Microsoft Office.
Project Management: Trello, ClickUp, Asana.
Customer Support: Zendesk, Freshdesk, email platforms.