I'm a versatile professional with more than 10 years of technical support experience, 13 years of transportation and logistics experience, and 3 years of professional voiceover experience. My background allows me to bring something valuable to every project: strong communication, technical problem-solving, customer service, and real-world operational experience.
VOICEOVER
I provide professional voiceover for commercials, corporate narration, eLearning, explainer videos, PSAs, social media, promotional content, and other projects requiring a warm, conversational, authoritative, deep, trustworthy, or authentic male voice.
I've worked with clients including Procter & Gamble, Sporting Kansas City (MLS), Reign Total Body Fuel, and the National Highway Traffic Safety Administration. I record from a professional home-based studio and can participate in directed sessions remotely through Source-Connect, Zoom, and Google Meet.
TECHNICAL & FINTECH SUPPORT
I have extensive experience providing Tier II technical support for payment-card processing environments. My experience includes hardware and software troubleshooting, payment terminals, mobile applications, LAN environments, connectivity issues, user access, password resets, printers, electronic card readers, and customer support.
I've supported users through phone, email, chat/IM, and voicemail and have experience resolving billing, settlement, and deposit inquiries.
CUSTOMER & OPERATIONS SUPPORT
My professional background also includes transportation, logistics, and operations. I've handled trip planning, dispatch communication, delivery coordination, Bills of Lading, intermodal transportation, tanker operations, fuel transportation, safety procedures, and specialized delivery operations.
WHAT I CAN HELP WITH
• Professional Voiceover & Narration
• Commercial Voiceover
• Corporate & eLearning Narration
• PSA & Promotional Voiceover
• Character & Entertainment Voiceover
• Tier II Technical Support
• Help Desk Support
• FinTech / Payment Technology Support
• POS & Payment Terminal Troubleshooting
• Hardware & Software Troubleshooting
• Customer & Client Support
• Phone, Email & Chat Support
• Billing & Payment Support
• Transportation & Logistics Support
• Dispatch & Carrier Support
• Operations & Administrative Support
I'm professional, responsive, dependable, and easy to work with. I focus on understanding the client's objective, communicating clearly, and delivering work that meets the requirements of the project.