Managing warranties can be time-consuming and costly for the after-sales service department if not properly optimized. How to optimize warranty management, and why?
Managing warranties is not always simple and straightforward

When you purchase a product (parts, machinery, etc.), a warranty may be included or sold with it. In the event of breakdown or deterioration of a product part, the warranty covers repair or replacement of the product within a maximum period defined in the warranty contract.

For the customer, warranties provide security for long-term product use. For the manufacturer, warranty management can be the source of certain inconveniences. Poorly managed warranties can lead to considerable expense and wasted time:

    Reimbursement, replacement or repair of parts that are no longer under warranty.
    Manual entry and verification of warranty claims.
    Blurred view of equipment and products still under warranty.

Improving the management of warranty can help your company : 

- save money

- improve customer experience

- improve product's quality

- improve company's image