Customer Support and E-commerce Virtual Assistant| Executive Assistant
I help businesses deliver excellent customer support while keeping operations organized and efficient.
With 6+ years of experience in the BPO industry, I’ve worked as a Customer Service Representative, Subject Matter Expert, and Team Leader handling chat, and phone support. I specialize in managing customer inquiries, resolving escalations, and improving workflows to create a better customer experience.
I’ve supported financial technology and e-commerce accounts (including Amazon and retail brands), handling order management, customer concerns, and back-office tasks such as KYC and compliance reviews. My background allows me to not only support customers but also improve processes behind the scenes.
As a former Team Leader, I bring leadership and accountability—I can work independently, manage tasks efficiently, and help teams stay on track.
Here’s how I can help your business:
• Customer support (chat, phone)
• Inbox and ticket management
• Order processing, refunds (e-commerce)
• Escalation handling and problem resolution
• Data entry, reporting, and admin support
• CRM management (Salesforce)
• Creating SOPs and improving workflows
Tools I use:
Google Workspace | Microsoft 365 | Salesforce | Slack | Zoom | ChatGPT | Canva | HubSpot | Asana | Notion | Loom | Calendly
I am reliable, detail-oriented, and focused on delivering high-quality work. I’m also flexible with time zones and available for long-term collaboration.
Let’s work together to improve your customer experience and operations.
Work Terms
I am available 4–5 hours per day with a flexible schedule and can adjust based on client needs and time zones.
I prefer hourly payment at $6 per hour, but I am also open to discussing fixed-rate arrangements depending on the project scope.
I prefer clear and timely communication through GChat, Zoom, Slack, or WhatsApp to ensure smooth coordination and quick updates.