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Skills

  • Administrative Assistant
  • Appointment Setting
  • Communication Skills
  • CRM
  • Customer Experience Management
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Customer Service Training
  • Management
  • Virtual Assistants

Services

  • Customer Support Specialist

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    With over a decade of experience as a dedicated virtual assistant, I offer reliable and results-driven support across a wide range of administrative and customer-facing tasks. My background includes:...

    Administrative AssistantAppointment SettingCommunication SkillsCRMCustomer Experience Management

About

Need a dependable support specialist to represent your business with professionalism and care? I’m here to help.

With over 10 years of experience in both office and remote settings, I specialize in delivering top-tier service that builds trust, improves efficiency, and supports business growth. Whether it’s handling inquiries, managing schedules, or supporting your systems and operations, I help streamline the backend so you can focus on scaling.

I also bring experience in Shopify aftersales management, helping eCommerce brands maintain smooth order fulfillment, resolve issues, and improve retention.

Here’s what I can assist you with:
• Customer Support & Client Assistance
• Shopify Aftersales & Order Management
• Fraud Analysis & Dispute Handling
• Order Processing & Outbound Calls
• Appointment Scheduling & Calendar Management
• Market & Product Research
• Content Creation & Basic Video Editing

Tools & Platforms
Customer Support & Communication
Live Agent, Grasshopper, Microsoft Teams, Skype, Facebook Messenger, Webmail, ChatGPT

CRM & Workflow Management
Pipedrive, Workday, MeisterTask, YouCanBookMe

eCommerce & Aftersales Operations
Shopify, Amazon, LexisNexis

Scheduling & Productivity Suites
Google Workspace (Gmail, Calendar, Drive, Meet, Docs, Sheets), Dropbox, GlobalProtect VPN

Call Systems & Dialers
VICI Dial, Viber, Outbound Calling Platforms

Content Creation & Social Media Tools
Wondershare Filmora, Temi (Transcription), Facebook, Instagram, Twitter, YouTube

Cloud Platforms & Browsers
Amazon Web Services (AWS), Google Chrome

I’m known for being responsive, professional, and solution-oriented. I value clear, honest communication and am always open to feedback. My goal is to help make your operations run more smoothly—whether you're managing clients, teams, or daily tasks.

Let’s connect to explore how I can support your business.

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