I have 10 years of experience in customer service and virtual support, specialising in operations, onboarding, and admin management.
I spent 6 years in a multinational company as a Customer Service Associate, handling client concerns and delivering consistent, high-quality support. I now work as a Senior Team Lead managing contractors across different countries, overseeing onboarding, training, and daily operations.
I create SOPs and build automations in monday.com to improve workflows, while also handling inbox and calendar management, CRM updates, customer support, and documentation.
Key skills:
- Onboarding and training
- SOP creation and process improvement
- monday.com automations
- Team coordination and support
- Customer service and escalation handling
- Inbox and calendar management
- Data entry and CRM maintenance
- Basic photo editing and presentations