I have over ten years of technical support experience servicing SAAS companies. My extensive experience will help improve efficiency, and system performance, and promote good customer relations within a purpose-driven organization. I have experience providing outbound and inbound support, live chat, and email technical support. I am familiar with infusionsoft, desk.com, Zendesk, intercom, etc; Likewise, an advanced user of Microsoft word, excel, and many other CRMs.