As a call center agent I handles incoming or outgoing customer calls for a business. As call center agent I handle account inquiries, customer complaints or support issues. I manages both incoming and outgoing customer calls. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. We handle financial account who receives a call from a customer with both brokerage and banking accounts at the financial institution. We the call center agent locates the trades and provides the time and value of the transactions to the customer.