Client Communication – Provides prompt and clear responses to customer inquiries through chat, email, or phone.
Problem-Solving – Resolves customer concerns, complaints, and requests with empathy and efficiency.
Product & Service Knowledge – Maintains strong understanding of company offerings to assist customers accurately.
CRM Management – Updates, organizes, and maintains client records in Customer Relationship Management tools.
Conflict Resolution – Handles difficult situations with professionalism, ensuring customer satisfaction.
After-Sales Support – Provides follow-ups, ensures smooth transactions, and builds long-term client loyalty.