I have 6 years of experience in the BPO industry assisting U.S. customers. I was trained at a large Call Center in the Philippines and served as a Customer Service/Technical Support/Chat & Email Support/Customer Sales Professional and Transaction Processing Associate. 

My first Customer Service experience online was with an e-commerce business that offers photography services. I answer customer inquiries on both emails and their social media accounts such as Facebook. 

Then I worked as a Customer Service Representative for an e-commerce company that handles dropshipping. I was using HubSpot for communication and have managed tasks through Trello & Asana. 

Shopify Customer Service Representative for two e-commerce accounts was my most recent experience. I handled emails through Gorgias & Zoho Desk.