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Administrative & Secretarial Customer Service & Account Management

Customer Support (D2C & Enterprise)

$10/hr Starting at $1K

The Customer Retention & Success Hub: We provide dedicated, multi-channel support tailored to your customers' needs, whether they are individual consumers (D2C) or large-scale clients (Enterprise). This service resolves issues, builds loyalty, and turns customers into brand advocates. 

Key Focus: Problem resolution, customer satisfaction (CSAT), and retention. 
Sample Tasks: Multi-channel support (phone, email, chat), troubleshooting, order management, returns processing, and knowledge base development.

About

$10/hr Ongoing

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The Customer Retention & Success Hub: We provide dedicated, multi-channel support tailored to your customers' needs, whether they are individual consumers (D2C) or large-scale clients (Enterprise). This service resolves issues, builds loyalty, and turns customers into brand advocates. 

Key Focus: Problem resolution, customer satisfaction (CSAT), and retention. 
Sample Tasks: Multi-channel support (phone, email, chat), troubleshooting, order management, returns processing, and knowledge base development.

Skills & Expertise

Account ManagementChat SupportClient AdministrationClient DevelopmentClient Issue ResolutionClient OrientationCustomer RetentionCustomer SatisfactionCustomer ServiceFreshdeskManagementOrder ProcessingTelephone SupportTroubleshootingZendesk

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