I specialize in virtual assistance, customer support, and administrative services, helping businesses stay organized, efficient, and customer-focused. With over 5 years of experience, I have successfully supported startups, e-commerce brands, real estate companies, and service-based businesses by handling customer interactions, managing administrative tasks, and ensuring seamless daily operations.
Services I Offer:
-Customer Support & Live Chat Assistance
- Provide professional and timely responses via Livechat, and phone
- Handle customer inquiries, complaints, refunds, and order tracking
- Maintain a high customer satisfaction rate by delivering top-notch service
- Manage help desk tickets and resolve issues efficiently
- Improve response time with canned responses & knowledge base updates
-Virtual Assistance & Administrative Support
- Inbox management – filter & prioritize messages, and respond promptly
- Calendar & appointment scheduling – keep your meetings organized
- Data entry & report generation – maintain accurate records in Google Sheets & Excel
- Document organization – file management and note-taking
- Travel coordination & expense tracking
-Order Processing & CRM Management
- Process orders, refunds, and customer requests accurately
- Update customer databases and CRM systems (HubSpot, Zoho, Salesforce)
- Coordinate with logistics teams to ensure smooth order fulfillment
- Manage client records to track leads, sales, and follow-ups
Tools & Platforms I Use:
Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Calendar) Customer Support Platforms (Zendesk, Freshdesk, LiveChat), CRM Software (Salesforce, HubSpot, Zoho), E-commerce Platforms (Shopify, WooCommerce, Amazon Seller Central), Project Management Tools (Asana, Trello, Notion).
Why Hire Me?
- I am detail-Oriented & Organized and I handle tasks with precision and efficiency,
- Strong Communication Skills – I ensure clear, professional, and friendly interactions
- Problem-Solving Mindset – I think ahead and find solutions proactively.
- Tech-Savvy & Adaptable – I quickly learn new tools and processes.
- Reliable & Self-Motivated – I work independently while keeping you updated
I’m here to help you streamline operations, enhance customer satisfaction, and free up your time so you can focus on growing your business. Let’s connect and discuss how I can support your team!