Email and Chat Support

Inbox Management – Organizing, filtering, and prioritizing emails for timely responses.

Professional Communication – Writing clear, polite, and brand-aligned email messages.

Customer Service Etiquette – Maintaining empathy and professionalism in every response.

Email Automation Tools – Using platforms like Gmail, Outlook, or Helpdesk software.

Response Time Management – Ensuring quick turnaround to meet SLA or team standards.

Problem Resolution – Identifying customer concerns and providing accurate solutions via email.

Live Chat Handling – Managing multiple real-time chat conversations effectively.

Problem-Solving Skills – Quickly analyzing concerns and offering solutions.

Typing Proficiency – Delivering fast, accurate responses under pressure.

Multitasking – Handling chat, documentation, and system updates at the same time.

Customer Engagement – Building rapport with clear and friendly communication.

Knowledge Base Utilization – Accessing FAQs and resources to resolve queries quickly.