Angleterre Hotel (Rocco Forte Hotel) 24 Malaya Morskaya street, 190000 Saint Petersburg (Russia) http://www.angleterrehotel.com/ · being responsible for greeting guests and ensuring that they receive the efficient and friendly check-in and check-out · organisation of the special requests and communicating with all departments within the hotel to ensure that the guests receive the highest standard of service in accordance with internal service standards in Angleterre Hotel · attending all routes of room bookings, such as online, phone and in person (walk-in bookings), computerizing the online bookings from Expedia, Booking.com and all numerous Russian reservation systems · choosing rooms and handing out keys · preparing bills and taking payments · work on amending guests' profiles, handling on guests’ requests (like booking theatre tickets or storing valuable items), taking and passing on messages to the guests · answering questions · dealing with complaints or problems with an immediate follow up