Struggling with customer emails and SMS inquiries?
Onboard me as part of your team as your remote email assistant to manage client communications with precision and care. With 7+ years of virtual customer service experience, I specialize in delivering fast, professional responses for e-commerce, tech, and service businesses, ensuring customer satisfaction and loyalty.
My Services:
- Email Support: Fast, targeted replies to inquiries, complaints, and support tickets using Gmail, Outlook, or Zendesk (response time <2 hours).
- SMS Management: Quick, concise responses to urgent queries via Twilio, slack or other platforms, covering order updates, appointments, and more.
- CRM Integration: Track interactions and follow-ups in HubSpot or Salesforce for seamless client management.
- Brand Consistency: Maintain your voice across channels, boosting engagement with SEO-optimized templates.
My Skills: Customer service excellence.
- E-mail/SMS communication- Replying to client queries and coordinate with office team.
- Conflict resolution- Let's face it, not all clients are seamless, but we've got to manage them all and resolve conflicts.
- CRM proficiency- Handling Customer concerns, issues.
- Data entry, time management.
Why Choose Me?
- Flexible Availability: I'm available for at least 8 hours, flexible time schedule.
- Proactive Insights: Analyze query patterns to reduce volume by up to 30%.
- Tailored Approach: Industry-specific solutions with a 98% first-contact resolution rate.
- Proven Results: Trusted by clients for reliability and 100% satisfaction guarantee.
Let me streamline your customer support and save you time.
Contact me today!