• Managed a queue of high-volume international payment solutions with thorough procedures such as risk management and fraud prevention. All while handling a daily average of thirty requests processed with an SLA of 24 hrs.

• Audit client profiles and payment terms to make sure clients have accomplished the terms agreed on their contracts with the company.

• Provide support to our clients via different channels including live chat, emails, and phone calls.

• Key point of contact for issue resolution and tracking status of pending payments.

• Responsible for reconciliation reporting processed payments against payments released, investigate, and provide root cause analysis if there is any risk check mismatch and provide solutions.

• Responsible for preparing and delivering training for new hires.