Customer Support Resolution Specialist
I am a professional Customer Support Specialist with over 5 years experience in the banking and financial services industry.
I specialize in resolving customer complaints, handling email, chat and phone support, and ensuring excellent customer satisfaction.
I am experienced with CRM tools, ticket management, and delivering fast resolutions to customer issues.
I am reliable, detail-oriented and available for remote support roles.
Work Terms
1.Hours of Operation:
Monday – Friday: 9:00 AM – 5:00 PM (Flexible)
Weekend availability for urgent support if required.
2.Payment Terms:
Payment can be processed on an hourly or fixed-price basis depending on the project. Milestone-based payments can be arranged for long-term or larger projects.
3.Preferred Communication Style:
I am comfortable using email, chat platforms(Whatsapp), and virtual meeting tools(Zoom) depending on the client’s preference. I maintain clear, timely, and professional communication to ensure effective collaboration and smooth project delivery.
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