I started working when I was a second-year college student in a contact center handling the retail account as a customer service representative. I was assigned to answer phone calls to place an order, process refunds and returns, and build relationships with the customers. This experience enhanced my communication skills and ability to resolve customers' concerns. It was a contractual job and when my contract ended, I became a live messaging expert handling the T-Mobile account in the USA. I was assigned to reply in a timely manner, place an order, and rectify issues such as phone technical problems, bills, promo codes, etc. I was a consistent top agent and consequently, I was promoted to the team manager position after 7 months of employment. I handled escalated concerns, managed day-to-day operations, evaluated the conversation of my agents, and made sure all the tools were working before the start of the shift. I learned how to handle highly escalated issues, enhanced my communication skills, built rapport, and other strategies to handle different customers through chat and emails.

My recent job was human resource staffing associate wherein I did sourcing, conducted interviews, and scheduled, and different reports. On this, it really requires someone to have attention to detail, be process-oriented, and ability to manage time & multitask.

Those experiences would be a great contribution to your business. My main work ethic is integrity as we are working in the comfort of our home, no one is watching or observing us, but no worries, I always do my job the best way I can effectively and efficiently.

Work Terms

I'm available anytime. Fine with shifting schedules.

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