Dedicated and self driven professional
Hi! I'm Palma from Uganda.
I have over 4 years experience in Customer Service, having grown my career from a Customer Service Representative to a Manager.
I have previously handled roles such as supervising customer service sections operations and ensuring customer query’s and complaints on call, social media and email are handled in a timely and appropriate manner. Recruitment and appraising new staff - managing vacancy adverts, supporting recruitment and appraisal for staff as well as trainings. Product development – assessing the products available vis-à-vis competition to improve sales and customer appreciation. Assessing the impact of the call, email and social media trainings for existing and new advisors to ensure the set standards are upheld.
In my line of duty, i have vastly dealt with data analysis. Since i worked with a gaming company, i had to constantly review statistics and performance of the products so as to build tailored strategies towards retention and profit growth. I am happy to say in my last appraisal, my analysis contributed to 10% of the growth in revenue,
I believe i am well equipped to take on tasks that involve customer support, data entry and analysis as well as admin and clerical work. I have an eye for detail and often doubled as a risk and fraud analyst. I take all tasks with equal urgency and thus work towards completion and satisfaction of the task giver too.
I understand that sometimes it can be frustrating to have a task that seems like a hurdle especially satisfying customer needs. I believe with my Customer Service experience, i will be able to help with this.
Work Terms
I am comfortable with working for hourly rates or fixed payments depending on the nature of task assigned.
Working days and hours can be negotiated and set as required.
Communication through email, Skype and WhatsApp preferred.
feel free to contact me, let's discuss.