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Skills

  • Administrative Assistant
  • Analytics
  • Appointment Setting
  • Calendar Management
  • Client Assessment
  • Client Issue Resolution
  • Content Management
  • Customer Service
  • Data Entry
  • Data Management
  • Email Services
  • Executive Assistance
  • Freshdesk
  • Help Desk
  • Life Coach

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Services

  • Quality Assurance Analyst - BPO

    $8/hr Starting at $100 Ongoing

    Dedicated Resource

    Involves providing insights to the Account Manager and Client, preparing and presenting business reports, auditing completed calls, chats, and emails, conducting silent call monitoring and side barge,...

    AnalyticsClient AssessmentClient Issue ResolutionCustomer ServiceEmail Services

  • Executive Assistant

    $10/hr Starting at $1K Ongoing

    Dedicated Resource

    Organized and prioritized critical issues with the CEO. Managed Social Media (Facebook Page, Facebook Groups, Instagram, and LinkedIn) and scheduling for the CEO. Organized and attended meetings with...

    Administrative AssistantAppointment SettingCalendar ManagementContent ManagementData Entry

About

With a diverse background spanning various roles and industries, I bring a wealth of experience and skills to the table. My journey began in Customer Support Service, where I developed a deep understanding of customer needs and effective communication.

Transitioning into Quality Assurance Analyst, I honed my attention to detail and analytical abilities. I became adept at identifying areas for improvement and implementing strategies for enhanced performance.

My tenure as an Executive Assistant further refined my organizational prowess, as I supported executives in managing their schedules, emails, and administrative tasks with precision.

As a Customer Experience Manager, I took the helm in ensuring exceptional customer journeys. This role allowed me to leverage my customer service background to enhance overall satisfaction.