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How Chat Support Professionals Can Help You

Chat support is a tool that allows a customer service consultant to communicate live with a website visitor. Chat support allows a website visitor that requires assistance to chat via text with a freelance representative. The text session is started by clicking on a window on the website. Interaction between the customer service representative and the prospect allows understanding of the query, resolving the issue and finally closing the interaction. This method is less intrusive than phone calls or in-person support which is welcomed by many new prospects. Freelance client service representatives are able to conduct your chat support function at a remote or at-home location.

Due to the rapid rate of the World Wide Web evolution, engaging with clients online is effective as most people prefer this method. For this reason, you’re a livechat presence is crucial for any modern industry with an online audience. Making use of these tools also effectively overcomes language barriers due to online translation tools. This function can be used for lead generation and conversion, managing campaigns, sales enquiries (regardless of the phase), technical support as well as lodging complaints. Customers and users consider chat support helpful and due to the ability to receive answers on a certain product from the client services representative, converted into a sale. Service costs of chat support are reduced compared to telephone calls and actual visits. Freelancers with online customer service skills are able to improve your brand awareness and reputation. On, hiring a chat support expert can be done to improve efficiency and the right price for you and in the location you need.

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Pay by Milestones

Milestones are like checkpoints you create to ensure you're happy with the work every step of the way. Build as many milestones into your job as you want — set a due date for each milestone and the amount to be paid.

Pay by Task

Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.

Pay by the Hour

Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

Pay Using Recurring Payments

Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Customer Satisfaction

Based on Paid Invoices


Apr. 2018

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