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How Email Support Professionals Can Help You

Email support is a communication method where both the client and the email support freelancer do not have to be present at the same time. The purpose is to resolve any customer queries related to a product or service efficiently. This support structure is considered to be a mission-critical support offering. Support through this method can be found in various industries such as IT, engineering, website management and more. E-support is a part of online customer relationship management. It commonly makes use of web based e-mail to provide a high quality customer service experience in place of a telephone call or an actual visit. On Guru, you will find freelance email support staff to improve you client service delivery.

Email support allows various support team mates to answer on the same message thread. This provides agency efficiency as the same support member does not have to answer multiple email communications. This type of expertise provides technical support from remote locations. This also means that you are able to improve your service delivery from anywhere in the world. A virtual assistant with this experience is able to manage support tickets and escalate queries, if need be. Adept email support staff has the ability to migrate email systems to a different platform on your behalf. Furthermore, e-support costs considerably less than an actual visit or a telephone call. A freelancer on Guru can alleviate you from your email support duties. Hire a professional in email support today at the right price you want and in the location you need.

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Pay by Task

Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.

Pay by the Hour

Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.

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Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.

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Customer Satisfaction

Based on Paid Invoices


Apr. 2018

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