I am a french native speaker, born and raised in France, with over 8 years’ experience in Customer support, and 3 as a people manager. During my youth, I traveled a lot and was raised between French and English speaking countries, such as South Africa and Mauritius. Living in Ireland (for more than 12 years now) has also strengthened and enhanced my complete command of English, in terms of grammar and vocabulary. Over the course of my employment history, I went through the setup of 2 major European Contact Centers in Ireland, providing support to professionals as well as regular consumers through different mediums such as chat, in-app, phone, mails and online content (Wikis, articles, forums, etc.). I have acquired the ability to adapt my communication style to ensure information is delivered accurately and efficiently, depending on the customer base, mediums and projects. I have also developed an ability to coach and proofread communication from my agents to customers or colleagues. I am flexible, a fast-learner and always strive for excellence. I enjoy challenges and I am able to take initiative in view of reaching targets within short deadlines. I am very enthusiastic about the possible opportunity to develop my experience and career as a freelancer on small to average projects. Thank you for your time and consideration. I hope to hear from you soon!