Stop Losing Users to Confusing Documentation
Your product is powerful. Your documentation shouldn't be the reason users struggle to adopt it.
I create comprehensive technical documentation that transforms complex software into clear, actionable guides—reducing support tickets by 30-50%, accelerating user onboarding, and turning frustrated users into confident advocates.
What's Included:
- Comprehensive user manuals and guides (up to 50 pages)
- Deeply researched Brochures & Whitepapers
- Thought-leadership blogs & articles
- Press Releases
- Quick start guides and onboarding materials
- FAQ sections and troubleshooting documentation
- Knowledge-base Playbooks (10-15 articles)
Deliverables Format: PDF, HTML, Markdown, or your preferred CMS
Turnaround: 7-14 days, depending on complexity
Revisions: 2 rounds included
Timeline & Process
Turnaround: 7-14 days (depending on product complexity and scope)
Week 1: Discovery & Structure
- Product demo and hands-on exploration
- Stakeholder interviews (product, engineering, support teams)
- Audit existing documentation
- Information architecture and outline approval
Week 2: Content Creation
- Draft documentation with technical validation
- Screenshots and visual elements
- Code examples and API testing
- Internal review with your team
Final Phase: Polish & Delivery
- 2 revision rounds included
- Style guide for consistency
- Final formatting and quality checks
- Handoff with maintenance recommendations
What Makes My Documentation Different
- Hands-On Product Immersion: I don't just read specs, I use your product like a real user
- Measurable Impact: My documentation consistently reduces support tickets 30-50%
- UX Thinking: Organized by user mental models, not internal product structure
- SEO Optimized: Documentation users can actually find via search
- Audience-Aware: Different content depth for developers, admins, and end users; both technical and non-technical stakeholders
Standard Package: $1,000 - $3,000
Pricing depends on:
- Product complexity and feature scope
- Existing documentation to audit/migrate
- Number of user personas and use cases
- API complexity and integration points
- Urgency and timeline requirements
- Custom quotes provided after a brief discovery call.
- Enterprise documentation overhauls and ongoing retainer options are also available.
Let's create documentation that empowers success.
What I Need to Get Started:
- Product demo - Demo account, sandbox, or development environment
- 30-minute discovery call - Understand your users and goals
- Existing materials - Any current docs, wikis, or internal resources
- SME availability - Brief discussion with your engineering team and product managers for validation