Brand Communication Specialist | Product Documentation | Customer Support
I help brands reduce user confusion by turning complex products into clear, trusted, and scalable experiences that drive adoption, reduce friction, and strengthen brand credibility.
As a Product Documentation & Brand Communication Specialist, I work at the intersection of product clarity, user empathy, and brand narrative. My work consistently helps companies reduce support tickets by 30–50%, accelerate onboarding, and improve stakeholder confidence by making products easier to understand, easier to use, and easier to trust.
I don’t just “write documentation” or “create content.” I design communication systems that:
- Improve product comprehension across technical and non-technical stakeholders
- Shorten time-to-value and increase feature adoption
- Align product documentation, marketing, and brand voice into one clear narrative
- Support go-to-market efficiency and long-term scalability
My approach blends documentation strategy, storytelling, and UX thinking to translate complex technology into meaningful, decision-enabling communication—whether through product docs, knowledge bases, whitepapers, onboarding content, or executive-level brand messaging.
Teams work with me when they need outcomes like:
- Fewer customer questions and clearer self-serve support
- Stronger digital trust and brand authority in competitive markets
- Documentation that scales with product growth—not against it
- Content that drives confidence, not confusion
If your brand is powerful but hard to explain—or your brand message isn’t matching your product’s value—I help close that gap with clarity that performs.
Work Terms
Hours of Operation
Primary Working Hours:
Monday–Friday, 8:00 AM – 6:00 PM WAT (West Africa Time)
Timezone Advantage:
Positioned perfectly between Europe and the Americas for seamless collaboration:
UK/Europe: 1 hour behind (7:00 AM – 5:00 PM GMT)
US East Coast: 6 hours behind (2:00 AM – 12:00 PM EST)
US West Coast: 9 hours behind (11:00 PM – 9:00 AM PST)
Flexibility:
Available for scheduled calls outside standard hours to accommodate US/Australia time zones.
Weekend work available for urgent projects with advance notice (48-hour minimum).
Response Times
Project inquiries: Within 24 hours
Active project communications: Within 12 hours on business days
Urgent requests: Within 4 hours during working hours
Payment Terms:
- 50% deposit upfront before work begins
- 50% upon final delivery and approval
- Payment due within 7 days of invoice
Retainer Agreements:
- Monthly payment in advance on the 1st of each month
- Covers agreed-upon hours/deliverables per contract
- Additional work billed separately at hourly rate
Hourly Consulting:
- Invoiced bi-weekly for hours worked
- Payment due within 7 days of invoice
- Minimum 2-hour engagement for ad-hoc consulting
Payment Methods Accepted:
- Guru.com secure payment
- Bank transfer (preferred for international clients)
- PayPal (client covers transaction fees)
- Cryptocurrency (BTC, USDT, USDC) for international payments
Late Payment Policy:
Invoices unpaid after 14 days may incur a 5% late fee and pause active work until payment is received.
Preferred Communication Style
Primary Channels (in order of preference):
1. Slack/Microsoft Teams - Best for: Ongoing projects, quick questions, collaboration with your team
2. Video Calls (Zoom/Google Meet) - Best for: Kickoff meetings, complex discussions, stakeholder interviews, milestone reviews
3. WhatsApp/Telegram - Best for: Time-sensitive updates on active projects only
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