Tier 1 and Tier 2 user support for hardware, software, and enterprise systems
Troubleshooting network connectivity, VPN, and remote access issues
Installation, configuration, and maintenance of Windows and Linux environments
Setup and management of email clients, Office 365 accounts, and mailbox rules
Hardware diagnostics, repair coordination, and lifecycle tracking
System and software updates, patching, and version control
Printer, scanner, and peripheral device setup and troubleshooting
Active Directory user and group management, including permissions and policies
Support ticket management using Freshservice, Jira, or ServiceNow
IT asset inventory management and documentation
User onboarding and offboarding: account setup, access provisioning, and deactivation
Antivirus and endpoint protection monitoring and response
Network printer and shared drive configuration and troubleshooting
Basic server administration (file servers, proxy, backup systems)
IT helpdesk performance reporting and SLA monitoring
Providing remote support via tools like AnyDesk, TeamViewer, or Microsoft Remote Desktop