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Skills

  • CRM
  • Help Desk
  • Administrative Assistant
  • Chat Support
  • Data Management
  • Email Support
  • ERP
  • File Management
  • Management
  • Microsoft
  • Microsoft Dynamics 365
  • Microsoft Word
  • Records Management
  • App Design
  • App Development

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Services

  • CRM & ERP Support

    $30/hr Starting at $150 Ongoing

    Dedicated Resource

    User requirement gathering and business process analysis through stakeholder consultations System architecture planning aligned with organizational goals Customization of entities, forms, views, workflows,...

    CRMERPMicrosoft Dynamics 365SalesforceSAP
  • Power Platform Solutions

    $35/hr Starting at $150 Ongoing

    Dedicated Resource

    Custom Power Apps development for tailored business applications Canvas and Model-driven app design and deployment Power Automate workflows for process automation and integration Automated approvals,...

    App DesignApp DevelopmentCRMData ManagementDesign
  • Technical IT Support

    $25/hr Starting at $100 Ongoing

    Dedicated Resource

    Tier 1 and Tier 2 user support for hardware, software, and enterprise systems Troubleshooting network connectivity, VPN, and remote access issues Installation, configuration, and maintenance of Windows...

    Administrative AssistantChat SupportComputer RepairComputer TechnicianCustomer Engineering
  • Office Admin & Data Tasks

    $15/hr Starting at $50 Ongoing

    Dedicated Resource

    Accurate data entry into spreadsheets, databases, or online systems Data cleaning and formatting for consistency and analysis Microsoft Excel tasks: formulas, charts, sorting, filtering, pivot tables...

    Copy and PasteData AnalysisData CleaningData CollectionData Conversion
  • Email & Chat Support Services

    $20/hr Starting at $75 Ongoing

    Dedicated Resource

    Responding to customer inquiries via email and live chat platforms Managing support tickets and escalating issues as needed Providing timely and accurate information to clients Maintaining a polite and...

    Chat SupportCRMEmail SupportFreshdeskHelp Desk
  • Virtual Assistant

    $15/hr Starting at $75 Ongoing

    Dedicated Resource

    Calendar management and meeting scheduling Email inbox monitoring and organization Travel research and booking coordination Data entry, cleaning, and spreadsheet management Online research and information...

    Administrative AssistantCalendar ManagementFile ManagementHelp DeskHotel Booking

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About

Empowering Solutions Through Tech: Reliable, Scalable, and Human-Centered IT Expertise You Can Trust.

I'm Bethel Endrias Zewdu, an IT and Information Management professional with over a decade of experience supporting organizations in achieving operational efficiency through smart technology solutions. I’ve worked across humanitarian and development sectors, contributing to refugee programs, logistics operations, and system transformations. My background includes implementing CRM and ERP systems, managing data for decision-making, and providing hands-on technical support in fast-paced, multicultural environments.

I’m driven by a strong sense of purpose—using technology to solve real-world problems and improve lives. I value trust, accountability, and teamwork. Whether it's developing user-friendly tools, troubleshooting complex issues, or training diverse teams, I approach each task with patience, precision, and a focus on impact.

Outside of work, I enjoy exploring new cultures, painting, and spending time with my family. I believe in continuous growth and meaningful collaboration. On Guru, I’m here to deliver reliable, thoughtful, and people-centered IT solutions that work.

Work Terms

Hours of Operation:
I’m available Monday to Saturday, 9:00 AM – 6:00 PM (CET), with flexibility for urgent tasks or time zone differences.

Payment Terms:
I prefer milestone-based or hourly payments through Guru’s SafePay system to ensure transparency and mutual trust. Invoices are submitted upon completion of agreed-upon deliverables.

Preferred Communication Style:
Clear, respectful, and responsive communication is important to me. I’m comfortable using email, Guru messages, Zoom, or Microsoft Teams—whatever works best for you. I provide regular updates and encourage open dialogue to keep projects on track.

Let’s work together efficiently and professionally to get results that matter.