Technical Support Specialist

Troubleshooting & Support

1. Provide prompt and effective first-line support to end-users, addressing common technical issues such as password resets, software installations, and printer problems.
2. Diagnose and resolve complex technical issues related to hardware, software, and network connectivity.
3. Effectively utilize remote support tools to assist users remotely.
4. Provide on-site support to end-users as required, troubleshooting hardware and software issues at their workstations.

System Administration

1. Manage user accounts, including creation, modification, and deletion, ensuring appropriate access levels and permissions.
2. Implement and deploy software updates and patches across the organization.
3. Install, configure, and maintain computer hardware, including desktops, laptops, and peripherals.
4. Develop and maintain robust system backup and disaster recovery procedures.

Network Support

1. Diagnose and resolve network connectivity issues, including problems with network access, internet connectivity, and network performance.
2. Perform basic network administration tasks, such as configuring network settings and managing network devices (routers, switches).
3. Ensure network security by implementing and maintaining appropriate security measures.

Security

1. Enforce and maintain security policies, ensuring compliance with best practices such as strong password policies and data encryption.
2. Proactively identify and mitigate security threats, including malware, viruses, and other cyber security risks.

User Training & Education

1. Provide basic computer training to end-users on relevant software and hardware.
2. Develop and maintain comprehensive technical documentation, including knowledge base articles and FAQs, to assist users.