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Skills

  • Mail Merge
  • Communications Management
  • Email Services
  • English to Spanish Translation
  • Microsoft Excel
  • Spanish Writing
  • Administrative Assistant
  • Bulk Mailings and Lists
  • Contact Management
  • Customer Service
  • Database Development
  • English Translation
  • Language Translation
  • Microsoft
  • Office Assistant

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Services

  • Translate English-Spanish-English

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I translate documents from English to Spanish and Spanish to English. I have a lot of experience translating communications to customers in my current job, such as emails, letters, information about events,...

    Customer ServiceEmail ServicesEnglish to Spanish TranslationEnglish TranslationMail Merge

  • Customer service

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I can provide all customer service related tasks, such as customer contact, phone calls, replying emails, preparing communications, mail merge, excel, etc.

    Bulk Mailings and ListsCommunications ManagementContact ManagementEmail ServicesMail Merge

  • Administration

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    I have five years experience on administration, and I can provide support to your company with Microsoft Office tasks, Excel databases, mail merge, translation of documents, preparing communications,...

    Administrative AssistantCommunications ManagementDatabase DevelopmentLanguage TranslationMail Merge

  • Proofread English to Spanish

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I am native Spanish and in my current position at the British Council I help translate letters and emails, besides, I check and proofread all communications before they are sent, from English to Spanish...

    English to Spanish TranslationProofreadingSpanish Writing

About

Expert in Customer Service and business services in English and Spanish, I can provide support in administrative tasks, translations, customer needs, etc.

I am Laura Diaz. I am from Barcelona but I am currently living in Madrid (Spain).

I started off my career in Customer Service 10 years ago in McDonalds while I studied in the university. Then, I joined Ryanair as Cabin crew based in Bergamo, a city next to Milan (Italy), flying all over Europe. It was the first multinational company I joined and I really loved the experience. After two years more or less I went back to Spain and I had several roles, all English related, as I got a lot of confidence speaking English when I worked for Ryanair.

First of all I joined the English customer service team in a call center, taking inbound phone calls from English people. After that I changed into a Nursery were I was English teacher. Then I moved to Madrid and I worked in another Call Center, this time for an insurance company.

After a few months I had the great opportunity to work for the British Council, which is my current job since 2015. Here I am receptionist and the main point of relation from clients with the school, I reply emails, translate letters Spanish-English, send communications, manage Excel databases, scalate customer issues when necessary, provide troubleshooting information, analyse customer needs, etc.

I am able to communicate with clients, I have a lot of empathy, computer based background with Outlook, Excel, Office, Teams… As soon as I get the skills I need I am able to work indepently, but most importante I like what I do and customers can notice it.

Work Terms

I can work Part Time, my rate is $15 an hour but I can adjust it depending on the work.