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Skills

  • Mail Merge
  • Communications Management
  • Email Services
  • English to Spanish Translation
  • Microsoft Excel
  • Spanish Writing
  • Administrative Assistant
  • Bulk Mailings and Lists
  • Contact Management
  • Customer Service
  • Database Development
  • English Translation
  • Language Translation
  • Microsoft
  • Office Assistant

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Services

  • Translate English-Spanish-English

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I translate documents from English to Spanish and Spanish to English. I have a lot of experience translating communications to customers in my current job, such as emails, letters, information about events,...

    Customer ServiceEmail ServicesEnglish to Spanish TranslationEnglish TranslationMail Merge

  • Customer service

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I can provide all customer service related tasks, such as customer contact, phone calls, replying emails, preparing communications, mail merge, excel, etc.

    Bulk Mailings and ListsCommunications ManagementContact ManagementEmail ServicesMail Merge

  • Administration

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    I have five years experience on administration, and I can provide support to your company with Microsoft Office tasks, Excel databases, mail merge, translation of documents, preparing communications,...

    Administrative AssistantCommunications ManagementDatabase DevelopmentLanguage TranslationMail Merge

  • Proofread English to Spanish

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I am native Spanish and in my current position at the British Council I help translate letters and emails, besides, I check and proofread all communications before they are sent, from English to Spanish...

    English to Spanish TranslationProofreadingSpanish SpellingSpanish Writing

About

Expert in Customer Service and business services in English and Spanish, I can provide support in administrative tasks, translations, customer needs, etc.

I am Laura Diaz. I am from Barcelona but I am currently living in Madrid (Spain).

I started off my career in Customer Service 10 years ago in McDonalds while I studied in the university. Then, I joined Ryanair as Cabin crew based in Bergamo, a city next to Milan (Italy), flying all over Europe. It was the first multinational company I joined and I really loved the experience. After two years more or less I went back to Spain and I had several roles, all English related, as I got a lot of confidence speaking English when I worked for Ryanair.

First of all I joined the English customer service team in a call center, taking inbound phone calls from English people. After that I changed into a Nursery were I was English teacher. Then I moved to Madrid and I worked in another Call Center, this time for an insurance company.

After a few months I had the great opportunity to work for the British Council, which is my current job since 2015. Here I am receptionist and the main point of relation from clients with the school, I reply emails, translate letters Spanish-English, send communications, manage Excel databases, scalate customer issues when necessary, provide troubleshooting information, analyse customer needs, etc.

I am able to communicate with clients, I have a lot of empathy, computer based background with Outlook, Excel, Office, Teams… As soon as I get the skills I need I am able to work indepently, but most importante I like what I do and customers can notice it.

Work Terms

I can work Part Time, my rate is $15 an hour but I can adjust it depending on the work.