Your clients, my priority — your growth, my mission
Bilingual professional with over 2.5 years of experience in the call center industry, specializing in customer service, collections, and sales. I’m recognized for delivering empathetic, efficient, and results-driven support that ensures customer satisfaction and meets key performance indicators.
Throughout my career, I have developed strong skills in persuasive communication, objection handling, problem-solving, and effective negotiation, easily adapting to diverse customer profiles and situations. I also have experience in bilingual (English–Spanish) campaigns, both in direct customer interaction and back-office operations, consistently maintaining high standards of quality and accuracy.
I bring an analytical and improvement-oriented mindset, allowing me to identify opportunities to enhance the customer experience, loyalty, and retention. My professional goal is to continue growing in areas such as quality assurance, process analysis, or team leadership, contributing to a culture of excellence and operational efficiency.
Work Terms
Work Mode: 100% remote.
Availability: Up to 10 hours per week, with flexible scheduling depending on the project’s needs.
Payment Type: Fixed rate or hourly projects only — I do not work on commission-based models.
Payment Start: Payment begins from day one — no unpaid trials or commission-only periods.
Payment Method: Open to secure options such as Payoneer, PayPal, or Wise.
Commitment: I guarantee professionalism, reliability, effective communication, and measurable results in every project.