To work efficiently and with good quality is what I aim for every time I am assigned a certain job. I have worked as a Customer Service Representative for more than 10 years including:- chat support, email response handling, ticket support, and phone representative. I have experience using Zendesk, Freshdesk, Reamaze, HelpScout, Gorgias, LiveChat, Olark, WHMCS, and Avaya softphone. Throughout my career in customer service, I handled order processing, shipping/status inquiries, cancel and refund requests, retention, website navigation, and other related customer needs.