- Processing orders online or over the phone on customer's behalf - Making sure orders are fulfilled and are sent on time - Following up orders that hasnt been shipped yet and making sure that customers are informed about the ETA - Processing refunds, or replacements for broken / defective items received by clients - Tracking orders online and checking on the status of orders -- Processing orders online using an order management tool - Processing payments for credit card, check, paypal, etc - Tracking orders and shipments - Tracking packages for missing orders - Checking order status - Processing returns, refunds and replacements for damaged orders - Checking product availability or if there are any available stocks - Updating customers of estimated delivery dates, availability of products, etc