Horacio Castil

Columbus, Lima, Peru

Yearly Stats: $1,479 Earned |

Bilingual Customer Service and Sales Rep

Hi there,

My name is Horacio; I am Bilingual Customer Service & Sales Representative with more than six years working from home and at Call Centers. I've been working as a CSR for a long time, so that provides me with experience and proven skills when talking to people over the phone. I can multi-task and handle pressure all the time.


I am looking for a long term position preferably, but I am open to offers, and my rate is negotiable.

Experience:

- Email Support
- Using CRM Systems
- Placing Orders via Phone
- Giving Refunds
- Follow up Orders, and many other tasks.
- Use of VoIP calling Software.
- Use of email support software
- Dealing with harsh and problematic Customers
- Market Research

I have also experience in:

- Appointment Setting Campaigns
- Phone Surveys
- Cold Calling and market research.

I am familiar using CRM systems like
Salesforce, NetworkSolutions, Rightnetworks, LimeLight, and some others.

Other software and Email Support platforms:

Appfolio
Intercom
Slack
Zendesk
Voip Calling Software: Zoiper, Xlite, RingCentral and some others.
Chat Live
Familiar with Facebook and any other social media.


Look forward hearing from you,

Horacio C.

$8 / Hour
$200 minimum budget