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Skills

  • Cold Calling
  • Email
  • Sales
  • CRM
  • Customer Service
  • English Language
  • Phone Support
  • Telemarketing
  • Appointment Setting
  • Call Center
  • Lead Generation
  • Research
  • Spanish
  • Telesales
  • Upselling

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Services

  • Bilingual Customer Service and Sales Rep

    $8/hr Starting at $200 Ongoing

    Dedicated Resource

    Hi there, My name is Horacio; I am Bilingual Customer Service & Sales Representative with more than six years working from home and at Call Centers. I've been working as a CSR for a long time, so that...

    Campaign PlanningCRMCsrCustomer ServiceEmail
  • Cold Calling and Appointment Setting

    $8/hr Starting at $160 Ongoing

    Dedicated Resource

    Cold calling is a sensitive process that needs to be handled professionally and it’s the starting point for building a relationship with your target audience. The research I undertake, the skills of my...

    Appointment SettingBilingualCold CallingEnglish LanguagePhone Support
  • Market Research / information Gathering

    $8/hr Starting at $200 Ongoing

    Dedicated Resource

    Market Research / Information Gathering Market research is defined as the process of evaluating the feasibility of a new product or service, through research conducted directly with potential consumers...

    B2BCall CenterCold CallingCRMCustomer Service
  • Telemarketing

    $10/hr Starting at $250 Ongoing

    Dedicated Resource

    I can efficiently qualify leads, build database lists, evaluate a concurrency of databases and suggest other effective marketing strategies. At my outbound telemarketing services, I use the latest in...

    Appointment SettingB2BBusiness to Business Advertising (B2B)Call CenterCall Center Management
  • English and Spanish Phone/Chat Support

    $8/hr Starting at $250 Ongoing

    Dedicated Resource

    Answer incoming calls from prospective customers Use scripts to provide information about product’s features, prices etc. and present their benefits Ask pertinent questions to understand the customer’s...

    Chat SupportClient ContactCRMCustomer RetentionCustomer Service

About

Customer Service, Sales, Telemarketing

I have 6-years experience working as a Billingual Customer Service Rep/Sales Rep. I've done a lot of cold calling for both sales and customer service in my 6 years of work experience. I've done B2B, Lead Generation, inbound and outbound sales, upselling, sold websites, sold services via free trials or direct subscriptions.

I know the importance of having the right skills, attitude and tone of voice in order to sell, upsell or just provide great customer support.

I've dealt with all types of customers over my 6 years experience so I know how to handle all different situation I may get when working in a Customer Service or Sales position.

I provide a 100% professional customer support both in English and Spanish.

- Taking orders via phone
- Upselling products
- STS (Save the Sell)
- Order Tracking
- Fixing Complaints for late order or worng item shipped
- Using CRM, Live Chat and Sales platforms
- Change an angry, ready to call the cops customer to a happy customer
and regular buyer.
- Cold Calling new customers
- Customer Follow Up
- Giving great Customer Support to all customers in order for company
to always have a great feedback from each and every customer that calls, buys or is intersted in any products sold by the company I work for.

I am a detail-oriented, highly organized, tech savvy and pro-active.

LANGUAGE SKILLS:
- Near Native English Speaker (American accent)
- Native Spanish speaker.

MARKETING & SALES:
- Education in MARKETING TECHNIQUES through various courses.
- Experience in PRESS CAMPAIGNS & SOCIAL MEDIA.

Experienced in:
- Data Entry
- Bilingual Customer Service Rep. English/Spanish
- Sales
- Recruiting
- B2B Cold calling
- Lead Generations
- Inbound/ Outbound Calls English/Spanish
- Email Support
- Chat Support
- Live chat support
- Cold Calling
- Market Research
- Computer savvy

Reliable and remarkable professional work.

Work Terms

$6 to $12 per hour

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