Horacio Castil

Columbus, Lima, Peru

Yearly Stats: $1,703 Earned |

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Horacio Castil

Customer Service, Sales, Telemarketing

I have 6-years experience working as a Billingual Customer Service Rep/Sales Rep. I've done a lot of cold calling for both sales and customer service in my 6 years of work experience. I've done B2B, Lead Generation, inbound and outbound sales, upselling, sold websites, sold services via free trials or direct subscriptions.

I know the importance of having the right skills, attitude and tone of voice in order to sell, upsell or just provide great customer support.

I've dealt with all types of customers over my 6 years experience so I know how to handle all different situation I may get when working in a Customer Service or Sales position.

I provide a 100% professional customer support both in English and Spanish.

- Taking orders via phone
- Upselling products
- STS (Save the Sell)
- Order Tracking
- Fixing Complaints for late order or worng item shipped
- Using CRM, Live Chat and Sales platforms
- Change an angry, ready to call the cops customer to a happy customer
and regular buyer.
- Cold Calling new customers
- Customer Follow Up
- Giving great Customer Support to all customers in order for company
to always have a great feedback from each and every customer that calls, buys or is intersted in any products sold by the company I work for.

I am a detail-oriented, highly organized, tech savvy and pro-active.

LANGUAGE SKILLS:
- Near Native English Speaker (American accent)
- Native Spanish speaker.

MARKETING & SALES:
- Education in MARKETING TECHNIQUES through various courses.
- Experience in PRESS CAMPAIGNS & SOCIAL MEDIA.

Experienced in:
- Data Entry
- Bilingual Customer Service Rep. English/Spanish
- Sales
- Recruiting
- B2B Cold calling
- Lead Generations
- Inbound/ Outbound Calls English/Spanish
- Email Support
- Chat Support
- Live chat support
- Cold Calling
- Market Research
- Computer savvy

Reliable and remarkable professional work.

Work Terms

$6 to $12 per hour